Refund policy
Please note that all sales are final unless the product arrives faulty, vastly different to what you ordered, or goes missing in transit. Decoden pieces may be prone to some fall-out of beads, and minor charm fall-out will not warrant a return.
I accept returns for 14 days after product arrival.
To start a return, you can contact me at frillycustoms@gmail.com. Please note that returns will need to be sent to the following address: Unit 166931, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can always contact us for any return question at frillycustoms@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Exchanges are accepted if you are unhappy with the item you ordered, or received the wrong item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. Custom commissions are exempt from this policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frillycustoms@gmail.com.